Shipping policy

Where orders ship from

Orders are produced and shipped by Cavern & Keep Miniatures from 21525 State Highway 75, Oneonta, Alabama 35121, United States.

Where we ship

Cavern & Keep currently ships to addresses in the United States where an available shipping service is offered at checkout.

Processing time

Ready-to-ship items dispatch in 1–2 business days. Items that need printing dispatch in 2–3 business days. These are processing times before shipping; carrier delivery time is additional.

Made-to-order purchases are welcome when finished stock is unavailable. Please check each product listing for the selected model, set contents, finish, and any required customization choices.

Shipping charges and delivery

Available USPS services, shipping charges, and carrier delivery estimates are shown at checkout. Shipping charges are separate from the product price. Carrier delivery estimates are not guaranteed arrival dates.

Questions about an order

Use our Contact page for questions about your order or shipping. Please include your order number when available. Returns and exchanges are covered by our separate return policy.